Shipping & Delivery

Countries and Shipping Times (in Calendar Days)

WANT TO KNOW MORE ABOUT OUR SHIPPING TIMES?

Here at Flowen we strive to give our customers the best experience possible as we believe that is the most important thing for any online-based company. 

Our shipping can generally be separated into two parts:

PROCESSING TIME: 

Our processing time includes order verification, product tailoring, quality check, and packaging. Processing starts within 12 hours of placing your order.

SHIPPING TIME:

The shipping time refers to the time your order takes from being shipped out to being delivered to your doorstep. 

Orders will be shipped from our international warehouses depending on which is closest to your residency. However, if our national warehouse is out of stock, your order will be shipped from one of the other warehouses. 

Due to the global pandemic, shipping times may vary depending on where in the world you are ordering from and the current state of the freight lines. 

Our shipping times are averaged from our last 5,000 orders, so we can provide our customers with the most accurate and transparent shipping information we can. 

All orders will receive tracking numbers with live updates on your package. All tracking information will be sent 12-24 hours, you can track your order here.

NOTE: If you are ordering from an island state/country, shipping times may be delayed due to shipping constraints.  Shipping times exclude clearance/customs delays as these are out of our control.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that he or she enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to change your shipping address, please write to us at support@flowen.co as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

If it's too late for our team to make changes on your order, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it again to the correct address.

RETURNS

By placing an order at Flowen, you are responsible for the cost of return shipping back to us. Please refer to our returns policy for further information on how to refund your package.

INTERNATIONAL TAXES AND DUTIES

Customers are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Flowen, and thus cannot be refunded.

We ship international packages DDU (duties and taxes unpaid), meaning that these fees are not included in the price of the goods you purchase from our website. All applicable fees must be paid by the recipient in order to receive the parcel. As we are unable to advise the amount of what these fees might be, we recommend contacting your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

DIDN'T FIND WHAT YOU WERE LOOKING FOR?

If you didn't find what you were looking for, contact us at support@flowen.co, or via our contact page here, as we would be more than happy to assist in any way we can.