Track Your Order

Once we have shipped your package you will receive an email with a tracking ID. 

If you are looking for shipping information please click here.

Tracking Status Explanation 

Pending/Not found: Your item has been packed and shipping information has been sent to the carrier. It could take 2-4 business days for the carrier to update the status of your order. Meanwhile, your order is actual on the way.

In Transit: Carrier has accepted or picked up the shipment from us. The shipment is on the way.

Out for Delivery: Carrier is about to deliver the shipment, or it is ready to pick up.

Exceptions: Customs hold, undelivered, returned shipment to the sender or any shipping exceptions. Please contact your local post office and provide them the tracking number to get further instruction.

Failed Attempt: Carrier attempted to deliver but failed, and usually leaves a notice and will try to deliver again. Please contact the local post office with the tracking number to arrange the delivery schedule or pick-up.

If you need help with your tracking number, please contact our customer support at support@flowen.co